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Lean ITSM

ITSM without the fuss

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Improve your MTTR

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Reduce your ops overhead

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Improve customer satisfaction

Lean ITSM -  improve flow

Apply lean and agile principles to help your IT teams stay nimble, improve collaboration and increase knowledge sharing, through a combination of Atlassian tools, including Jira Service Desk, Statuspage and Confluence.

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  • Statuspage Logo
  • Confluence Logo
  • Confluence Logo
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    Jira Software

    Core ITSM processes out of the box

    Jira Service Desk comes with incident, change, problem and service management out of the box with minimal configuration so your Service Desk could be up and running in minutes.

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    Self-service customer portal

    Customers can help themselves via the user-friendly portal. Your agents can document knowledge articles that users can find and use to solve their issues.

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    Automate repetitive tasks

    Free up the time of your support engineers by identifying repeated tasks and automating them. Enable more self-service for your customers.

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    CMDB

    The Jira add-on Insight allows you to model all of the assets within your organisation. You'll know what there is, who is using things and what their configuration is.

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    Keep on top of SLAs

    Jira Service Desk comes with SLA driven dashboard that allow you to keep on top of the most urgent activities. You can create your own metrics that can be customised for each client.

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    Always keep your customers informed

    Provide your customers with a single Statuspage to see the status of your services and be informed about any incidents, downtime or scheduled maintenance.

    Statuspage is hosted outside of your infrastructure so it will always be available even during an outage.

Our approach

Our approach is to not only deploy the solution but work with your teams to adopt the processes that enable your organisation to realise true value, which benefit your customers. We support you at every step on your journey towards digital transformation, by developing your existing skillset through a range of solutions that boost productivity and revenue growth.

Define

By defining the right metrics and agreeing which processes need to improve, together we determine what good looks like for your organisation to help you reach your potential.

Implementation

After thorough testing, the best tools are configured and implemented before being handed back to your Operations team for day-to-day management of your systems.

On-boarding

Once a framework is established, on-boarding allow processes to be refined, whilst existing data is migrated, and a continuous improvement plan is built.

Coaching

We help your teams develop their coding skills to create robust automated processes to support your journey towards digital transformation.

Why work with us

DPL

Our People

We are Agile and DevOps practitioners with experience in building products

DPL

Trusted by clients

We've successfully helped a range of clients across different industry sectors

DPL

An approach that works

Our proven approach implements the solutions and embeds practices into your organisation

 

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