ITSM without the fuss
Improve your MTTR
Reduce your ops overhead
Improve customer satisfaction
Lean ITSM - improve flow
Apply lean and agile principles to help your IT teams stay nimble, improve collaboration and increase knowledge sharing, through a combination of Atlassian tools, including Jira Service Desk, Statuspage and Confluence.
Core ISTM processes out of the box
Jira Service Desk comes with incident, change, problem and service management out of the box with minimal configuration so your Service Desk could be up and running in minutes.
Self-service customer portal
Customers can help themselves via the user-friendly portal. Your agents can document knowledge articles that users can find and use to solve their issues.
Automate repetitive tasks
Free up the time of your support engineers by identifying repeated tasks and automating them. Enable more self-service for your customers.
The Jira add-on Insight allows you to model all of the assets within your organisation. You'll know what there is, who is using things and what their configuration is.
Keep on top of SLAs
Jira Service Desk comes with SLA driven dashboard that allow you to keep on top of the most urgent activities. You can create your own metrics that can be customised for each client.
Always keep your customers informed
Provide your customers with a single Statuspage to see the status of your services and be informed about any incidents, downtime or scheduled maintenance.
Statuspage is hosted outside of your infrastructure so it will always be available even during an outage.