Delays in resolving a service failure can have a huge impact on reputation and revenue
More than 50% of incidents are avoidable.* Preventing the avoidable is the heart of Crisis Resolution
Brand damage will occur and costs will escalate rapidly if the crisis is not resolved permanently, our customers often see repeat incidents. High levels of technical expertise may be required to do the necessary major incident management, service restoration and root cause analysis. This expertise is not always available in-house perhaps due to technical complexity, legacy estates or outsourcing.
Our team of engineers have experience of running large, high-profile development and infrastructure operations across a wide range of global enterprises. We are able to respond at short notice to accelerate service recovery and identify the measures necessary to ensure the same issues do not happen again.
*KPMG Technology Risk Radar 2014
Fix it Fast
Experienced Code Red software engineers will respond rapidly to recover service issues and minimise overall impact on customers and other key stakeholders.
Fix it permanently
Our technical trouble-shooting skills, combined with our holistic approach across people, process and technology, will ensure that our Root Cause Analysis guarantees prevention of reocurrence. We will provide both tactical and strategic solutions.